User Flow

Novice

The flow doesn’t follow a sequence of steps that seem realistic for a user to take.

Competent

The flow follows a logical sequence of steps, which are appropriate for the task at hand.

Proficient

The flow has been thoughtfully optimized to reduce interactions and friction where possible.

Expert

Flows have been mapped out with branches and edge-cases in mind. Flows have been reviewed for feasiblity with an appropriate technical expert (engineer, developer, etc.).

See Also

Resources

Books