Observational Research
The best way to gather information about users' behaviors is to actually observe them doing things in their natural context.
Learning Objectives
- Understand the pros and cons of contextual inquiry
- Learn how and when to conduct a contextual interview
- Understand the benefits of observational research
- Understand what a User Journey Map is and its use
- Learn how to create a User Journey Map
- Understand the importance of taking into account the business objectives
- Understand the objective of the 5 whys and how to apply it
Topics
- Contextual Inquiry
- Observational Research
- User Journeys
- Lean Canvas
- 5 whys
See Also
Competencies
- Leadership Presenting Design Decisions
- Discovery Task Analysis
- Discovery Persona(s)
- Discovery Problem Statement
- Discovery Surveys
- Discovery User Interview Findings
- Information Architecture Card Sorting
Lessons
Resources
Articles
- Contextual Inquiry: Leave Your Office to Find Design Ideas
- Cultural Probes
- Methods for research: Contextual Inquiry
- A Simple Introduction to Lean UX
- Interviewing Humans
- When to Use Which User-Experience Research Methods
