Observation

Observe users to gather behavioral evidence.

Competencies

Task Analysis

Lessons

Observational Research

The best way to gather information about users' behaviors is to actually observe them doing things in their natural context.

Resources

Participatory Design ∞

from Austin Center For Design wickedproblems.com
Contextual Inquiry: Leave Your Office to Find Design Ideas ∞

from Nielsen Norman Group youtube.com
Cultural Probes ∞

from Austin Center For Design wickedproblems.com
Methods for research: Contextual Inquiry ∞

from Austin Center For Design wickedproblems.com
Mental Models ∞

by Indi Young from Rosenfeld Media rosenfeldmedia.com
Contextual Inquiry: Workforce Mobility ∞

youtube.com
Task Analysis ∞

from Usability.gov usability.gov