User Research

Who are our users? What do they need? How can we serve them better?

Competencies

• Task Analysis
• Card Sorting
• Persona(s)
• Presenting Design Decisions
• Surveys
• User Interview Findings

Resources

• Mental Models
• Interdisciplinary Interaction Design
• Just Enough Research
• The User Experience Team of One
• Contextual Inquiry: Leave Your Office to Find Design Ideas
• Contextual Inquiry: Workforce Mobility
• Cultural Probes
• Interviewing Humans
• Methods for research: Contextual Inquiry
• Participatory Design
• Task Analysis
• When to Use Which User-Experience Research Methods