Transit Kiosk

Visit nearby transit stations to observe how users purchase tickets in context, then take your findings to make suggestions for how to improve the interface of the ticket machines.

Team Size

3–4 people

Duration

1–2 days

Materials

  • Pen and paper
  • Notebook
  • Walls
  • Stickies

Deliverables

  • Paper prototype
  • Presentation

Brief

Imagine your team has been hired by the local transit authority to review the user experience of their ticketing machines and propose practical design changes. There isn’t a budget to replace any of the machines or produce and rollout new signage, so the goal is to make improvements to the touch screen interface, which can be rolled out via a software update.

Your job is to visit nearby transit stations to observe how users purchase tickets in context. Then take your findings to make suggestions for how to improve the interface of the ticket machines.

Suggestions

Considerations

Keep the following questions in mind as you work:

Presentation

Your presentation should cover the following:

Prototyping & Testing

With your team, you’ll improvise a station in the classroom, which you’ll use to simulate the environment and test your interface ideas on paper.

When it’s time to present, we’ll visit each group’s station so they can walk us through what they made and why.