Travel booking app

Design a new travel booking app to be launched on both Android and iOS.

Team Size

Individual

Duration

4–5 days

Materials

  • Digital design tool
  • Presentation software

Deliverables

  • Click-through prototype
  • Presentation
  • Design report

Brief

We are planning to launch a new product for booking travel. We intend to generate revenue based on fees associated with the booking of flights. We want to start by launching a minimum viable product, but considering this is a competitive market to enter, we probably cannot compete solely on price—instead we need you to help us add value to the experience so that users may start adopting our platform.

You will be designing a new app to be launched on both Android and iOS. For the sake of this exercise, assume that both apps will be built out by developers specializing in the respective platforms, and that they will be built natively. It’s your job to:

Proto-personas

To help you get started, we have already identified a few proto-personas that represent the market needs we would like to meet.

Sofia

  • 26 years old
  • Consultant

Sofia started working for a big company as a consultant.

“I love hiking with my family, I do that since I was 5 years old”

“I buried myself when I read a good book, it’s like living in different adventures”

  • Status: In a relationship
  • City: Madrid
  • Tech: Android user
  • Traits/personality: Ambitious, outgoing, always happy, athletic

Goals

  • Find her happiness
  • Meet new people, learn different languages, be in different cultures.
  • Organize at least two trips abroad per year

Frustrations

  • She is always traveling alone and sometimes cannot go to all the places she would like because it’s not safe.
  • When in a country she doesn’t speak the language of, any little disturbance at night makes her panic even more (as she cannot even ask for help around)

Matthew

  • 34 years old
  • Digital Nomad
  • Status: In a relationship
  • City: Singapore (but keeps on moving)
  • Tech: iOS user
  • Traits/personality: Independent, ambitious, confident and outgoing, curious about other cultures.

Goals

  • Being able to combine work and travel (fun, visits…)
  • End up settling in the dream city after all his moving
  • Find cheap itineraries around the city he is in for work to visit and learn about new cultures

Pain points

  • Stressed about finances as he doesn’t have stable source of income.
  • The trips he was able to make had to be organized last minute
  • His lack of time to organize trips makes him always end up in crowded tourist attractions, which he does not enjoy

Alicia

  • 28 years old
  • International Buyer at Mango

Alicia travels a lot for work purposes, sometimes having to go back and forth to another country in one day. Whenever she has to travel to meet new buyers, she will ask the person in charge to book her tickets and send it to her.

  • Status: Single
  • City: Barcelona
  • Tech: iOS user
  • Traits/personality: energetic, ambitious, hard working, sociable and hard in negotiations

Goals

  • Being more organized when planning her work trips and during her travels
  • Keep track of her schedule
  • Find a way to get some rest between all these strips

Pain points

  • Having to look for all her bookings in her email or different apps
  • Sometimes she books a flight twice because she cannot find the ticket the office sent her
  • When she asks the person in charge to book her tickets, she often forgets and Alicia has to buy her own ticket and then pass it as expenses to the company
  • Generally tired because she spends a lot of time traveling (airport and stations)

Using these personas as a starting point, it could be a good idea to do a bit of original research to flesh these out in more detail. Our goal will be to provide a product that is useful to all of these personas, but you’ll likely need to make a decision about who will serve as your “primary persona”.

Suggestions

Requirements

Presentation

We should get a strong sense of: