User Interviews
When planning new design work, interviewing potential users helps us understand behaviors and contexts to narrow down the problem(s) we should address.
Learning Objectives
- identify open-ended vs. closed questions
- identify probing questions
- describe how much your subject should be talking during an interview
- differentiate between questions you want answered and prompts for your interview
- describe ways to put an interview subject at ease
- plan and conduct a brief user interview
Further Reading
- When to Use Which User-Experience Research Methods by Christian Rohrer
See Also
Competencies
- Discovery User Interview Findings
- Discovery Persona(s)
- Discovery Quantity of User Interviews
- Discovery Surveys
- Discovery Task Analysis
- Information Architecture Card Sorting
- Leadership Presenting Design Decisions
Lessons
Resources
Videos
Books
-
Interdisciplinary Interaction Design
by James Pannafino -
Just Enough Research
by Erika Hall -
Mental Models
by Indi Young -
The User Experience Team of One
by Leah Buley
Articles
- Interviewing Humans
- Contextual Inquiry: Leave Your Office to Find Design Ideas
- Cultural Probes
- Methods for research: Contextual Inquiry
- When to Use Which User-Experience Research Methods